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YOUR PATH TO A CAREER IN THE CUSTOMER RELATIONS INDUSTRY

Core courses are listed in the order of the program’s
recommended sequence.

ADVANCE YOUR CAREER IN CUSTOMER RELATIONS INDUSTRY

Core courses are listed in the order of the program’s recommended sequence.

required core courses for The CUSTOMER RELATIONS certificate

COMP 685Computer Keyboarding, Beginning
COMP 685Keyboarding is a basic skill that is mandatory for most industries. Our keyboarding class teaches the alpha/numeric keyboard with emphasis on correct technique, speed, and accuracy. Topics include speed and accuracy, using home keys alpha keys, punctuation, and number keys. Textbook Required.
BMGR 415Written Communication – Business
BMGR 415Provides extensive hands-on experience with all types of written business communications including letters, resumes, cover letters, memos, and reports.
OTEC 100Office Essentials
OTEC 100A course that prepares students for an entry-level position in an office. Includes units on the office environment, becoming a professional, work ethics, and several elements of customer service. Textbook Required.
OTEC 105Microsoft Outlook Fundamentals
OTEC 105This course introduces students to Microsoft Outlook. Students will learn how to organize and manage emails, schedule appointments, create and manage task and contact records, and customize Outlook.
OTEC 110Business Math for Office Technology
OTEC 110Provides coverage of personal and business-related mathematics as well as reviewing the basic operations of arithmetic.
OPTION 1
OTEC 216:
Windows and Word for Business
and
OTEC 217:
Excel for Business
or
OPTION 2
OTEC 215:
Computer Concepts and Applications I-BEST
OPTION 1
OTEC 216:
Recommended Preparation: Basic keyboarding skills This course introduces students to fundamental workforce skills necessary to succeed in an office environment: Windows operating system and Microsoft Word. This is the first of three courses (OTEC 216, 217, 218) and prepares students for the Microsoft Office Specialist (MOS) certification.
and
OTEC 217:
Advisory: Completion of OTEC 216 Windows and Word for Business.
This is the second course in a series of three courses (OTEC 216, 217, 218) that serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workforce. Part II introduces students to fundamental workforce skills in Microsoft Excel. The course series will also help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications.
or
OPTION 2
OTEC 215:
This course introduces fundamental workforce skills in computers and information processing, hardware, system software; networks, security, and privacy; troubleshooting and maintenance; application software; the Internet, digital ethics and awareness, cloud computing, Windows, Microsoft Word and Excel. It also prepares students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications.
BMGR 431Finance for the Non-Financial Manager
BMGR 431This course introduces students to the basics of business finance for the non-financial manager. Financial statements will be covered along with discussions on sales and expenses, assets and liabilities, budgeting and planning, and financial analysis.
COMP 650Quickbooks Fundamentals for Financial Office Applications
COMP 650Teaches students the basics of using the QuickBooks software to develop customized financial application for business. The course covers special techniques for reducing data entry time, eliminating errors and getting consistent results. Upon completion students will understand the basics of QuickBooks to simplify financial tasks.
OTEC 111Customer Relation Management (CRM), Introduction
OTEC 111This course introduces students to customer relationship management (CRM) and its application in marketing, service, and sales. Topics will include CRM strategies aligned with business processes with using people, technology, and knowledge. The use of CRM to optimize acquisitions, customer growth and retention, gain a competitive advantage, and maximize profit.
OTEC 218Databases and Presentations for Business
OTEC 218 Prerequisite(s): OTEC 211 Computer Concepts and Applications II or OTEC 215 Computer Concepts and Applications IBEST or OTEC 216 Windows and Word for Business and OTEC 217 Excel for Business.
This is the third course in a series of three courses (OTEC 216, OTEC 217, and OTEC 218) that serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workforce. Part III introduces students to fundamental workforce skills in using a database and presentations. The course series also helps prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications.
OTEC 225MS Office
Integrated Projects
OTEC 225 Prerequisite(s): OTEC 211 Computer Concepts and Applications II, and OTEC 212 Computer Concepts and Applications III or OTEC 215 Computer Concepts and Applications IBEST or OTEC 216 Windows and Word for Business, OTEC 217 Excel for Business and OTEC 218 Databases and Presentations for Business.
This course is designed to apply knowledge and skills gained from Computer Concepts and Applications II and III to the business environment by giving students the opportunity to work in real world simulations. This is the capstone course for those students completing the Administrative Professional certificate program.
OTEC 230Electronic
Records Management
OTEC 230 Prerequisite(s): OTEC 100 Office Essentials.
This course introduces the fundamentals of traditional and electronic records and information management. Topics include the principles of records and information management (RIM) such as the roles within the RIM environment, the selection of filing systems and the major types of indexing (alphabetic, subject, numeric, and geographic filing systems) along with the selection of systems, equipment, and supplies; design, control, and maintenance of inactive records will be identified.
ELECTIVE COURSES (must choose one)
ELECTIVE(Choose One)
COMP 510 Computer Keyboarding, Mastery I
or
WFPR 100 Career Skills and Resource Lab
or
WFPR 101 Virtual Career Skills and Resource Lab
ELECTIVE(Choose One)
COMP 510 Prerequisite(s): The student must be able to key 35 net words per minute (nwpm) timed writing or have completed COMP 685 Computer Keyboarding – Beginning with a pass grade.
The first of two keyboarding courses designed to increase keying speed and accuracy to employment levels of 50+ nwpm.
or
WFPR 100 Free, flexible scheduling to complete and receive help on homework and training on computer, industry related and employability skills.
or
WFPR 101 Lab designed for online students to have access to seminars, assistance, and resources related to Career Technical Education and/or employment skills.
OPTIONAL ELECTIVE
OTEC 301
Digital Literacy Preparation
OTEC 301One of four courses that prepares learners for the IC3 Digital Literacy Certification exam. This course not only validates a learners’ ability to do more than simply consume technology, it enables them to comprehend the possibilities and form the foundational set of skills necessary to support our modern digital economy. This course covers Level 1 certification: foundational understanding of computer hardware, software, operating systems, peripherals, and troubleshooting.
Congratulations!
You’ve Earned your Customer Relations Certificate!
Choose From Several Great Career Options*
Clerk Typist
Office Assistant
Secretary
Receptionist
Retail Salesperson
Customer Service Representatives
Information Clerk
General Office Clerk
*Additional work experience and/or training may be required

CHOOSE FROM SEVERAL GREAT CAREER OPTIONS

Clerk Typist
Office Assistant
Secretary
Receptionist
Retail Salesperson
Customer Service Representatives
Information Clerk
General Office Clerk

Visit the Career Skills and Resource
Lab for assistance with your resume,
cover letter and more.

noce.edu/career-services
careerhelp@noce.edu
noce.edu/workshop

OTHER RESOURCES ON YOUR PATH TO A GREAT CAREER
NOT REQUIRED... BUT RECOMMENDED!

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